Privacy Policy

Effective Date: December 1, 2025

Last Updated: December 1, 2025

Introduction

Welcome to Hilary Life Coaching (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at www.hilarylifecoaching.com or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide to us, including:

Contact Form Submissions: - First and last name - Email address - Subject line - Message content

Coaching Services (via Coach Accountable): - First and last name - Email address - Phone number - Responses to intake questionnaire (5 questions) - Session notes and coaching-related communications

Payment Information (via Coach Accountable and Square): - Payment details are processed securely through Coach Accountable and Square, our third-party payment processors - Coach Accountable may store partial payment card information for your convenience (card name, last 4 digits of card number, and expiration date only) - We do not have access to or store your full credit card number, CVV, or complete banking information on our servers

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

Analytics Data (via Google Analytics): - IP address (anonymized) - Browser type and version - Device type and operating system - Pages visited and time spent on pages - Referring website - General geographic location (city/country level)

Cookies and Tracking Technologies: - We use cookies and similar technologies to enhance your experience and analyze website traffic - You can control cookie preferences through your browser settings

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide coaching services: Deliver personalized ADHD coaching and support

  • To communicate with you: Respond to inquiries, schedule sessions, and provide service updates

  • To process payments: Facilitate secure payment transactions through our payment processors

  • To improve our services: Analyze website usage and optimize user experience

  • To send marketing communications: With your consent, send newsletters and service updates (via MailerLite in the future)

  • To comply with legal obligations: Maintain records for tax, legal, and professional requirements

Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent (e.g., subscribing to newsletters)

  • Contract: To fulfill our coaching services agreement with you

  • Legitimate Interests: To improve our services, prevent fraud, and ensure website security

  • Legal Obligation: To comply with applicable laws and regulations

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Third-Party Service Providers: - Coach Accountable: Client management, scheduling, session documentation, and payment processing - Square: Payment processing - Google Analytics: Website analytics and performance tracking - MailerLite (future use): Email marketing communications - Zoom: HIPAA-compliant video conferencing for coaching sessions

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

  • Secure, encrypted connections (SSL/TLS)

  • HIPAA-compliant video conferencing (Zoom)

  • Secure third-party platforms with industry-standard security practices

  • Limited access to personal information on a need-to-know basis

  • Payment card information is tokenized and encrypted by our payment processors

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Active clients: For the duration of the coaching relationship

  • Former clients: Essential records (contact information, session notes, payment records) are retained for 7 years after the last session for professional and tax purposes

  • Prospective clients who did not sign up: Contact form submissions are retained for 2 years

  • Marketing subscribers: Until you unsubscribe or request deletion

After these periods, we will securely delete or anonymize your information unless we are required to retain it for legal reasons.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

For All Users: - Access: Request a copy of the personal information we hold about you - Correction: Request correction of inaccurate or incomplete information - Deletion: Request deletion of your personal information (subject to legal retention requirements) - Opt-Out: Unsubscribe from marketing communications at any time

Additional Rights for EU Users (GDPR): - Data Portability: Request your data in a structured, machine-readable format - Restriction: Request restriction of processing in certain circumstances - Objection: Object to processing based on legitimate interests - Withdraw Consent: Withdraw consent at any time (without affecting prior processing) - Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us at hilary@hilarylifecoaching.com.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser:

  • Essential Cookies: Required for website functionality (cannot be disabled)

  • Analytics Cookies: Help us understand how visitors use our site (Google Analytics)

  • Marketing Cookies (future use): Used for targeted advertising (e.g., Facebook Pixel)

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

International Data Transfers

We serve clients worldwide, including in Europe and Australia. If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and service providers are located.

For EU users, we ensure appropriate safeguards are in place for international data transfers, including using service providers that comply with GDPR standards.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on this page with a new “Last Updated” date

  • Sending an email notification to active clients (for significant changes)

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Hilary Life Coaching
Email: hilary@hilarylifecoaching.com
Website: www.hilarylifecoaching.com

Your privacy matters to us. Thank you for trusting Hilary Life Coaching with your personal information.